Domain Services - General Notes
Woden will endeavour to provide our customers with the highest levels of service and aim to deliver a live person to person communication via telephone/fax and/or e-mail. Domain registration for .uk domains will be done directly through Nominet, the Registry Authority for the UK. Other top level tld’s will be registered through our partners in the EU/US.
Our advisors are happy to answer your calls up to 9.pm every day except Sundays. Where possible all telephone enquiries will be responded to at the point of your first call. If we are not able to answer your query directly, we ask you to email us at email@example.com with more detailed information if required. This address is constantly monitored so all written enquiries are dealt with in date order and you will receive a response within one working day.
All complaints about our service should initially be addressed to firstname.lastname@example.org. The complaint will be acknowledged within 24 hours and then investigated. If the complaint is found to be justified the complainant will be so advised and the issue remedied to the acceptance of both parties. In case the matter is found not to be justified or the complainant is not satisfied with our resolution of the matter, the complainant will be advised of the Nominet Dispute Resolution Service and Woden Network Systems Ltd. will fully co-operate with the DRS comes and accept their decision.