QUESTIONS REGARDING YOUR ORDER
At WODEN.com we offer easy payment methods:
VISA/Dankort
VISA
VISA Electron
Maestro
MasterCard
MasterCard Debit
We also accept payments through:
PayPal
MobilePay
Klarna
Apple pay
We pay the credit card fee on all online orders.
When you place your order at WODEN.com we reserve the amount in your account. Only when your order is shipped from our warehouse, the amount will be withdrawn from your account.
If you have placed an order at WODEN.com, but did not receive an order confirmation, check if your email ended up in your spam/unwanted emails. If that is not the case, please contact us on the contact form here. We will follow up and resend your order confirmation.
Changes in your order:
Unfortunately, it is not possible to add more products to your order.
Depending on where in the process your order is, we have the possibility to cancel your order, but when the item is packed and shipped, we cannot cancel nor stop the order. If you do not want the product, you can return it.
Please see return instructions here
Changes in the delivery address: We cannot change the delivery address when the order is accepted. You should therefore contact the transporter mentioned in your order confirmation, with your giving tracking number and ask them to change the delivery address.
SHIPPING AND DELIVERY
We offer free shipping on orders above 65€ within Europe. We charge a 25€-50€ fee for shipping outside the EU.
For orders below 65€, we will charge a shipping fee of 5€ for orders that are shipping to Europe. We charge a 25€-50€ fee for shipping outside the EU.
DK Shipping
All shipping to GLS pick up points in Denmark are free. GLS home delivery to Denmark costs €5.
We ship with GLS to all European countries and with UPS on all international shipments. We offer free returns with pre-paid return labels, on orders for Danish and German customers. For customers from the Netherlands, we offer EASY returns. A Pre-paid return label will be with the orders but we charge a 7€ fee when this is taken into use.
Approx. delivery time per country:
DK: 1-2 days
AL: 5-7 days
AT: 2-4 days
BE: 2-4 days
BA: 4-7 days
BG: 4-9 days
HR: 4-7 days
CY: 5-8 days
CZ: 3-6 days
EE: 5-8 days
FO: 10-12 days
FI: 3-7 days
FR: 2-4 days
DE: 2-4 days
GR: 5-8 days
GL: 10-12 days
HU: 3-7 days
IS: 5-7 days
IE: 3-6 days
IT: 3-7 days
LT: 5-8 days
LV: 4-5 days
LU: 2-4 days
MK: 5-7 days
MT: 4-7 days
NL: 2-4 days
NO: 2-5 days
PL: 3-5 days
PT: 5-8 days
RO: 5-7 days
RS: 6-8 days
SK: 3-5 days
SI: 3-5 days
ES: 4-6 days
SE: 2-4 days
CH: 3-5 days
TR: 4-7 days
GB: 4-8 days
US: 3 days
CA: 3 days
IL: 4 days
AU: 5 days
AE: 4 days
Duty (Relevant for Non-EU customers):
WODEN will pay the import duty for your order. Please be aware before ordering, that further export duty costs and handling will be added to returns, and return handling takes longer because of this for non-EU customers. Please contact our customer service team prior to shipping a return from outside the EU so we can guide you.
NOTE: All orders outside the EU are subject to customs handling. The custom handling time may vary. If there are any delays, please check your tracking to determine the reason for the delay. Our customer service team is standing by to assist if necessary.
Yes, when you have placed your order, we will send the order confirmation, where you will find your tracking number.
With this number you will be able to track & trace your order. Our carrier (DSV) will also provide you with shipment updates send to the e-mail you used when placing the order. You might need to check your folder for unwanted mails if you havent recived updates, otherwise please contact our customer service team who will help you.
Approx. delivery time per country:
DK: 1-2 days
AL: 5-7 days
AT: 2-4 days
BE: 2-4 days
BA: 4-7 days
BG: 4-9 days
HR: 4-7 days
CY: 5-8 days
CZ: 3-6 days
EE: 5-8 days
FO: 10-12 days
FI: 3-7 days
FR: 2-4 days
DE: 2-4 days
GR: 5-8 days
GL: 10-12 days
HU: 3-7 days
IS: 5-7 days
IE: 3-6 days
IT: 3-7 days
LT: 5-8 days
LV: 4-5 days
LU: 2-4 days
MK: 5-7 days
MT: 4-7 days
NL: 2-4 days
NO: 2-5 days
PL: 3-5 days
PT: 5-8 days
RO: 5-7 days
RS: 6-8 days
SK: 3-5 days
SI: 3-5 days
ES: 4-6 days
SE: 2-4 days
CH: 3-5 days
TR: 4-7 days
GB: 4-8 days
US: 3 days
CA: 3 days
IL: 4 days
AU: 5 days
AE: 4 days
Orders placed before 12:00 AM, will be packed and sent the same day.
We will ship your package with GLS and UPS.
We offer parcelshop- and home delivery depending on the services offered in each countries as per the above mentioned carriers. If multiple possiblities are available you will be able to choose your perferred option at check-out.
On woden.com it is possible to order to numerous countries.
However we have other country specific webshops, specified with country specific valuta.
RETURN AND COMPLAINS
Yes. We have a 30 days return policy from the day you receive your package.
This is sometimes extended in connection with purchases on Black Friday or during holidays, such as Christmas and Easter.
If you want to return your item, please follow return instructions here.
Be aware of the fact, that you must return your product within 30 days.
When we have received the package and inspected it, we will return the money to the same bank account as used for the purchase. This can take from 1-7 weekdays depending on payment method and your bank. In most occasions it will only take a couple of days.
NOTE: During peak seasons as sale and Black Friday, you can experience a delay on your return.
If an article was defective at the time of sale, you have the right to exchange it for a new one. Your claim must be made within a reasonable period of time once the defect has been detected.
We encourage you to submit your complaint through this link. We always need photo documentation of the damage to assess your complaint. If the complaint is justified and timely, the price of the item will be refunded.
If you wish to regeret your purchase an send back a un used item please follow the instructions here.
Products purchased on WODEN.com can be claimed by submitting your complaint here. Send pictures of the defect product and describe the reason why you want to claim the item.
Note that products not purchased directly by WODEN.com must be claimed at the retailer where the product was purchased.
PRODUCT QUESTIONS
WODEN sneakers can run a little small to their size, we therefore recommend you, to use our size guide before you purchase our products.
See our size guide here
If you are still insecure about your size please feel free to reach out to our customer service team at customerservice@woden.com.
If you wish to find detailed information on a product, you need to find the product on our website. Here you have the opportunity to view images from multiple angles and read the detailed product description.
PROMOTION CODE
If you sign up to our newsletter, you will receive a promotion code within 5 minutes. If you have not received it, please check if it ended up in spam/unwanted emails. If that is not the coincidence, please do not hesitate to contact us at customerservice@woden.com.
The intro-promotion code can be used on all not discounted products.
